Privacy Policy for Melodic Ears

Last Updated: May 27, 2026

Welcome to Melodic Ears (“Melodic Ears”, “we”, “our”, or “us”).
Your privacy is important to us, and we are committed to protecting your personal information and maintaining transparency regarding how we collect, use, store, and safeguard your data.

This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, services, healthcare-related tools, hearing solutions, hospital search systems, communication platforms, and any related applications or services operated by Melodic Ears.

By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Introduction

Melodic Ears is an India-based healthcare and hearing solutions platform focused on hearing wellness, hearing aid support, healthcare discovery, educational resources, hospital and doctor listings, and related digital healthcare services.

We are committed to protecting your privacy in accordance with applicable Indian laws, including:

Information Technology Act, 2000
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Digital Personal Data Protection Act, 2023 (where applicable)

This Privacy Policy applies to:

our website,
online services,
communication channels,
appointment systems,
healthcare tools,
AI-powered recommendation systems,
mobile/web applications,
and any future digital healthcare services operated by Melodic Ears.

2. Information We Collect

We may collect the following categories of information:

A. Personal Information

You may voluntarily provide:

Full name
Email address
Mobile number
Address
City/State/Country
Date of birth or age
Gender
Profile photographs
Emergency contact details

B. Healthcare & Hearing-Related Information

Depending on the services used, we may collect:

Hearing concerns
Hearing test responses/results
Hearing aid preferences
Medical symptoms voluntarily shared by users
Appointment details
Hospital or doctor preferences
Healthcare inquiry information

C. Account & Authentication Information

When creating an account:

Login credentials
Encrypted passwords
Authentication tokens
Firebase Authentication identifiers

D. Technical & Device Information

We may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Session duration
Referral source
Crash reports
Diagnostic information

E. Communication Information

If you contact us through:

WhatsApp,
forms,
email,
live chat,
or social media,

we may store communication records for support and quality purposes.

3. How We Collect Information

We collect information through multiple methods, including:

Directly From You

When you:

fill out forms,
contact us,
create an account,
request healthcare information,
subscribe to newsletters,
upload documents/images,
or interact with our services.

Automatically

Using technologies such as:

cookies,
analytics tools,
server logs,
browser tracking,
device integrations,
Firebase services.

From Third Parties

We may receive information from:

healthcare professionals,
hospitals,
diagnostic partners,
social media platforms,
marketing providers,
or publicly available sources where permitted by law.

4. How We Use Information

We may use collected information for the following purposes:

Service Delivery

Providing healthcare and hearing-related services
Responding to inquiries
Managing appointments
Facilitating hospital/doctor discovery
Supporting user accounts

Personalization

Improving recommendations
Customizing user experience
AI-assisted healthcare suggestions
Language or location-based personalization

Communication

Sending service updates
Responding to support requests
Notifications and reminders
Marketing communications (with consent)

Platform Improvement

Website analytics
Performance optimization
User behavior analysis
Research and development

Security & Legal Compliance

Fraud prevention
Identity verification
Security monitoring
Compliance with legal obligations

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

improve website performance,
remember preferences,
analyze traffic,
personalize content,
and enhance user experience.

Types of Cookies We May Use

Essential cookies
Functional cookies
Analytics cookies
Marketing cookies
Security cookies

Third-party analytics services such as Google Analytics may collect anonymized usage data.

You may disable cookies through your browser settings; however, some features of the website may not function properly.

6. Sharing of Information

We do not sell personal information.

However, we may share information with:

Healthcare Providers

Hospitals
Clinics
Doctors
Hearing specialists

when necessary to provide requested services.

Service Providers

We may share information with trusted third-party providers that assist with:

hosting,
analytics,
cloud storage,
payment processing,
communication systems,
customer support,
and authentication.

Legal Authorities

We may disclose information:

when required by law,
to comply with legal requests,
protect rights and safety,
investigate fraud,
or enforce our terms.

Business Transfers

In case of merger, acquisition, restructuring, or asset transfer, user information may be transferred as part of the business transaction.

7. Data Security

We implement reasonable security practices to protect your information from:

unauthorized access,
misuse,
alteration,
disclosure,
or destruction.

Security measures may include:

SSL encryption,
secured cloud infrastructure,
access restrictions,
password protection,
authentication systems,
secure Firebase services,
and periodic monitoring.

While we strive to protect information, no digital system can guarantee absolute security.

8. User Rights

Subject to applicable laws, users may have the right to:

access personal information,
request corrections,
request deletion,
withdraw consent,
object to certain processing,
request data portability,
unsubscribe from marketing communications.

To exercise these rights, users may contact us using the contact details provided below.

We may verify identity before processing requests.

9. Data Retention

We retain personal information only for as long as necessary to:

provide services,
comply with legal obligations,
resolve disputes,
maintain records,
and enforce agreements.

Data may be deleted, anonymized, or securely archived after retention periods expire.

10. Third-Party Services

Our platform may use third-party services including but not limited to:

Firebase
Google Analytics
Cloud hosting providers
Payment gateways
WhatsApp integrations
Social media integrations
Embedded maps and external links

These third parties may process data according to their own privacy policies.

We are not responsible for the privacy practices of external websites or services.

11. Healthcare & Hearing Data

Certain information shared through our platform may qualify as sensitive healthcare-related information.

We handle such information responsibly and only for purposes including:

healthcare assistance,
hearing-related support,
appointment facilitation,
healthcare recommendations,
and service personalization.

Users are advised not to share unnecessary medical information through public communication channels.

Melodic Ears does not replace professional medical diagnosis or emergency healthcare services.

12. Children’s Privacy

Our services are not intentionally directed toward children under the age of 18 without parental or guardian involvement.

We do not knowingly collect personal information from minors without appropriate consent.

If a parent or guardian believes a child has provided personal information without authorization, they may contact us for removal requests.

13. International Data Transfers

Some services and technology providers used by Melodic Ears may process or store data on servers located outside India.

By using our services, you acknowledge and consent to such transfers where legally permitted.

We take reasonable measures to ensure appropriate data protection safeguards are maintained.

14. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

legal changes,
service improvements,
technological updates,
or business changes.

Updated versions will be posted on this page along with the revised “Last Updated” date.

Continued use of our services after updates constitutes acceptance of the revised policy.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you may contact us at:

Melodic Ears
Website: https://melodicears.com
Phone Number: +91-7017292300
Location: India

Consent

By using Melodic Ears, you acknowledge that you have read, understood, and agreed to this Privacy Policy.